Get in Touch

We're here to help with any questions about our payment solutions. Reach out and our team will respond as soon as possible.

Email

Our team typically responds within 24 hours

support@sapniverse.com

Phone

Available Monday-Friday, 9AM-6PM EST

+1 (315) 215-0969

Office

Visit our headquarters in New York

447 Broadway, 2nd Floor Suite #2206New York, NY 10013

Send Us a Message

Connect With Us

Our team is here to help you with any questions about Sapniverse Pay's payment solutions. We typically respond within 24 hours.

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM EST

Support Response Time

We aim to respond to all inquiries within 24 hours during business days.

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Frequently Asked Questions

Find quick answers to common questions about our payment services.

How quickly can I integrate Sapniverse Pay?

Most businesses can integrate our payment gateway within 1-2 days using our comprehensive SDKs and API documentation. Our team is available to help with any technical questions during the integration process.

What payment methods do you support?

Sapniverse Pay supports all major credit and debit cards, ACH transfers, digital wallets (Apple Pay, Google Pay), and alternative payment methods like PayPal. We're constantly expanding our payment method offerings.

How do your fees work?

Our pricing is transparent with a simple fee structure based on transaction volume. We charge a small percentage + fixed fee per transaction. Volume discounts are available for businesses processing over $100,000 monthly. Contact our sales team for a custom quote.

How do refunds and disputes work?

You can process refunds directly through our dashboard or API. For disputes, we provide tools to help you respond efficiently with evidence. Our team offers guidance throughout the process to help maximize your win rate.

Is Sapniverse Pay secure and compliant?

Yes, we're PCI-DSS Level 1 compliant and use industry-leading encryption standards. We implement advanced fraud protection tools and comply with regional regulations like GDPR and CCPA.

Still have questions?